SHIPPING

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

LOCAL SHIPPING

Free local delivery is available for orders over $60 within United States. For orders under $60, we charge $3.5 for local delivery.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

INTERNATIONAL SHIPPING RATES & DELIVERY

If you want International Shipping, please use [Bulk Order] Tab.
We will let you know it is possible or not, and process shipping by Amazon.
Cost will be different by location.

RETURN ITEMS YOU ORDERED

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at muveenus@muveen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at muveenus@muveen.com.

REFUNDS

If you are due to receive a refund after we have received your returned item, it may take an additional 3-5 business days to fully process the return and issue your refund. For customer-fault returns, for example, accidental order or better price available, we can deduct the cost of return shipping from the refund.

We try our best to provide the best service for our customers. But in the rare event of unavoidable lapses on our end like shipping the wrong product or the buyer receiving a faulty item, a full refund without shipping fees will be provided.