Shipping Policy

 

After receiving your order confirmation email, all orders are processed within 3-4 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

 

Local Shipping

We offer free local delivery for orders over $50 within the United States. For orders under $50, we charge a $2 local delivery fee. Delivery takes 3-4 business days.

Orders of $50 or more receive FREE local delivery.

We will contact you via text message (using the phone number provided at checkout) to notify you on the day of our arrival.

 

International Shipping

International shipping rates and delivery will vary based on the destination country. In case of International Shipping, Fulfillment will be handled by Amazon. 

 

Returns

We accept returns up to 7 days after delivery for items that are unused and in their original condition. We will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged, please email us at muveenus@muveen.com as soon as possible with your order number and a photo of the item's condition. We will address these issues on a case-by-case basis and do our best to find a satisfactory solution.

For customer-fault returns, such as accidental orders or better prices being available, we may deduct the cost of return shipping from the refund.

In the rare event that we make an unavoidable error, such as shipping the wrong product or the buyer receiving a faulty item, we will provide a full refund without charging shipping fees.

 

Refunds

It may take an additional 3-5 business days to fully process a return and issue a refund.

If you have any further questions, please don't hesitate to contact us at muveenus@muveen.com.